Frequently Asked Questions
Question What is the return policy?

All sales are final as the markets fluctuate like the stock market. That said, we strive to deliver the best customer service experience in the industry. We know plans change and make every effort to accommodate our client’s needs by allowing tickets to be traded for future events or list their tickets on consignment.

Question How will tickets be delivered?

Epic Seats utilizes mobile and electronic ticketing whenever possible for ease of delivery and storage. Some venues and events utilize hard/physical tickets, in those cases, tickets will be delivered to the shipping address entered at the time of ordering.

Question How does the Epic Guarantee Work?

Epic Seats guarantees that you will receive the ticket you ordered or a ticket that the client agrees is better than or equal to the chosen set.Your tickets will be delivered in time to for the event and will work at the gate or 200% of the invoice will be refunded.

Question How can I find out more about the venue, specific seat numbers, insiders tips about the city and pre-event?

Epic Seats is staffed by knowledgeable industry experts who collectively have attended 1000’s of events. This knowledge plus the venue speci c fan intelligence data provided by a Idealseat gives clients all the information they need to make an informed ticket purchase. Google hangout allows clients to chat with a Epic Seats representative, in real time, seven days a week.

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